LOW KEY MUSIC
Packing & Shipping Instructions
It is very important that you pack your instrument well so that it arrives to us in the same condition it left you. If you are using a shipping service, please give them these instructions. We will re-use your box and packing materials to return ship your instrument. Using improper boxes and materials creates a problem that increases our cost. We cannot risk your instrument being damaged when we pack it to return ship it to you. If your materials are unacceptable, there will be a minimum $10 additional fee for us to pack it properly. We regret doing this, but you can avoid it by following our instructions.
If you are shipping your instrument in its case:
1. Use bubble wrap to pad the instrument inside the case to make sure it cannot
move. Instruments can be damaged even inside a good case if they are not snug.
2. Use shrink wrap or tape to secure the latches on
the case so they cannot open.
If you are shipping it without a case, wrap the instrument in at least 3 layers of large bubble
wrap or 6 layers of small bubble wrap.
3. Choose a sturdy box that is large enough to have room for 2-3 inches of packing
material around the instrument. Use only foam peanuts, bubble wrap, or air pillows.
We have not seen instruments
damaged if our instructions are followed. Insurance is recommended. We have a secure drop off, DO NOT USE SIGNATURE REQUIRED. This
could cause your instrument to stay on the truck even longer.
NOTE: The only approved packing materials are foam peanuts, bubble
wrap, and air pillows. No newspaper, shredded paper, kraft paper, or hard styrofoam.
Low Key Music , LLC
131 Bagwell Rd
Piedmont, SC 29673
864-373-3174
Shipping Address:
2. Customer Agreement
- Instruments that we receive and then either have no agreement to perform service or do not receive any payment for services performed
within 90 days of receipt, will become the property of Low Key Music. We will gladly return any instrument within the 90 days if you
decide you do not want any service. The customer pays all return shipping costs.
- We do everything we can to meet the estimated time
and cost given at the time of evaluation. However, there can arise delays that are outside of our control. Our delivery time is not
guaranteed so please make sure you have a backup instrument or time to spare.
- We reserve the right to decline repair on any instrument
for any reasons including:
The condition of the instrument is far worse than can be repaired at a reasonable price vs. value.
The
instrument was mis-represented in correspondance preceeding its arrival at Low Key Music.
The instrument is not made by a major manufacturer
or does not meet our standards.
The instrument was shipped to us with no prior communucation.
- If we decline repair, all return shipping
charges are the responsibility of the instrument owner. Please
communicate and ask questions before sending an instrument.
- Prompt
payment for services is required to prevent storage fees. If an invoice remains due for more than 10 days, a storage fee of $5 per
week will be added to the bill.
- If you do not follow our packing instructions, there will be a $10 fee return packaging.
Email: lowkeyrepair@gmail.com
If you are ready to send us your instrument, please follow these steps:
1. Call or email us first before sending your instrument.
2. Pack your instrument following our guidelines.
3. Read our customer agreement.
4. Ship your instrument.
1. Packing guidelines.
When you send an instrument to us, you are agreeing to the following terms:
3. Shipping
USPS, UPS, FedEx are all acceptable. We prefer UPS, but you may have your own preference.
No payment is due until we receive your instrument and give you an estimate. A small deposit may be required, otherwise payment is due when finished. We take the following forms of payment:
Certified Checks, Money Orders, PayPal
Musical Instrument Repair Services
